Real time communication is essential in call centers to better manage the agents and boost call center performance. VIMLA Agent Readerboard ( http://approach-it.net/vimlaar.html ) is a powerful Instant Messenger that runs on the Agents desktops providing:
with real-time data & vital information on their IPhone. It can integrate into the Call Center environment and can
If you have Cisco IPCC environment and interested in pilot program, please email to info@approach-it.net for more information
- High Call Volume Alerts
- System Outage Messages
- Fraud Customers Information
- General Messaging for Teams
- Email Notifications
with real-time data & vital information on their IPhone. It can integrate into the Call Center environment and can
- Monitor and provide call center health real time
- Receive high call volume or system outages Alerts
- Monitor agents from the device
- Instant Messaging for Agents and Teams
If you have Cisco IPCC environment and interested in pilot program, please email to info@approach-it.net for more information
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